Privacy policy
PRIVACY POLICY
This Privacy Policy explains how ELKO EP Kuwait collects, uses, shares, stores, and otherwise processes personal information when you visit, interact with, create an account on, communicate with, or make a purchase through shop.elkoep-kw.com.
The online store is operated by:
ELKO EP For Trading Electrical Tools & Equipment, Contracting & Agencies
Commercial Registration No.: 430734
Commercial License No.: 2020/9780
Throughout this Privacy Policy, "ELKO EP Kuwait", "we", "us", and "our" refer to the operator of the online store.
The terms "you", "your", and "customer" refer to individuals who visit our website, purchase products, communicate with us, represent business customers, create customer accounts, request technical assistance, or otherwise interact with our Services.
Our online store is powered by Shopify.
This Privacy Policy should be read together with our Terms of Service and other applicable store policies.
1. OUR COMMITMENT TO PRIVACY
ELKO EP Kuwait respects the privacy of our:
• Customers
• Website visitors
• Business contacts
• Contractors
• Engineers
• Consultants
• Procurement representatives
• Project contacts
• Other individuals who interact with us
We aim to collect and process personal information only where reasonably necessary for legitimate:
• Transactional purposes
• Contractual purposes
• Operational purposes
• Customer-service purposes
• Security purposes
• Technical-support purposes
• Marketing purposes
• Legal purposes
We handle personal information in accordance with applicable laws and regulations of the State of Kuwait.
2. INFORMATION WE MAY COLLECT
The personal information we collect depends on how you interact with ELKO EP Kuwait.
It may include the categories described in this Privacy Policy.
3. IDENTITY AND CONTACT INFORMATION
We may collect information such as:
• Full name
• Company name
• Job title
• Department
• Email address
• Telephone number
• WhatsApp contact information
• Billing address
• Delivery address
• Other contact details you voluntarily provide
Where you are acting on behalf of a company or organization, we may also process information relating to that organization and your role as its representative.
4. CUSTOMER ACCOUNT INFORMATION
If customer accounts are available through our store, we may process information including:
• Customer name
• Email address
• Telephone number
• Saved addresses
• Account preferences
• Authentication-related information
• Order history
• Returns
• Warranty cases
• Information associated with your customer profile
You are responsible for maintaining the confidentiality and security of your account credentials.
5. ORDER AND TRANSACTION INFORMATION
When you place or attempt to place an order, we may process information including:
• Products purchased
• Quantities
• Product model numbers
• Order value
• Order date
• Invoice information
• Billing information
• Shipping information
• Payment status
• Delivery status
• Returns
• Refunds
• Exchanges
• Warranty claims
• Quotation references
• Purchase-order information
• Transaction history
6. PAYMENT INFORMATION
Payments through our online store may be processed through Tap Payments, Shopify-supported payment functionality, and/or other authorized payment-service providers made available through the store.
Depending on the payment method selected, payment-related information may be processed by parties including:
• Tap Payments
• KNET
• Banks and acquiring institutions
• Payment gateways
• Card issuers
• Visa
• Mastercard
• Digital-wallet providers
• Shopify-supported payment services
• Other authorized financial-service providers
Tap Payments acts as a data controller with respect to customers' payment-instrument information that it receives when a payment is initiated. Tap processes such information in accordance with its own privacy policy and applicable legal and regulatory obligations.
Tap's privacy policy for end users is available at:
https://www.tap.company/en/privacy
Where customers enter complete payment-card numbers, card security codes, or other payment credentials directly into a secure payment environment provided by Tap Payments or another authorized payment processor, ELKO EP Kuwait does not receive or store those complete payment-card credentials, except to the extent that a particular payment method or technical configuration expressly requires otherwise.
ELKO EP Kuwait may receive and retain information necessary to administer the transaction, such as payment status, transaction reference, payment method type, amount, refund status, chargeback or dispute information, and other non-sensitive transaction information made available to us by the payment provider.
Payment providers may independently process personal information for payment authorization, transaction processing, fraud prevention, refunds, disputes, chargebacks, regulatory compliance, and other purposes described in their own terms and privacy practices.
7. DELIVERY INFORMATION
To fulfil an order within Kuwait, we may process information including:
• Recipient name
• Company name
• Kuwait delivery address
• Area
• Block
• Street
• Building
• Floor
• Office, apartment, or unit
• Telephone number
• Delivery instructions
• Project or site name
• Site contact information
• Other information reasonably required to complete delivery
8. BUSINESS AND PROJECT INFORMATION
Where you interact with us on behalf of:
• A company
• Contractor
• Engineering office
• Consultant
• Panel builder
• Project
• Institution
• Another organization
we may process information including:
• Company name
• Commercial contact information
• Procurement information
• Project details
• Purchase-order references
• Billing contacts
• Project contacts
• Technical contacts
• Information supplied during quotation or product-selection discussions
Business information that does not identify an individual may not constitute personal information.
9. TECHNICAL SUPPORT AND WARRANTY INFORMATION
When you contact us regarding technical support, a product issue, or the five-year manufacturer warranty, we may process information including:
• Product model
• Product code
• Serial number
• Invoice or order information
• Fault description
• Photographs
• Videos
• Wiring information
• Supply voltage
• System configuration
• Firmware version
• Installation information
• Error codes
• Technical logs
• Environmental information
• Communications with our technical team
This information may be necessary to diagnose a reported fault, determine warranty eligibility, or coordinate with the manufacturer.
10. COMMUNICATIONS
When you communicate with ELKO EP Kuwait, we may retain information from communications such as:
• Emails
• Contact-form submissions
• WhatsApp messages
• Product enquiries
• Quotation enquiries
• Technical-support requests
• Complaints
• Return requests
• Warranty claims
• Customer-service communications
We may retain these records where reasonably necessary for customer service, transaction administration, legal compliance, dispute resolution, or warranty support.
11. INFORMATION COLLECTED AUTOMATICALLY
When you visit our website, certain technical or usage information may be collected automatically.
This may include:
• IP address
• Browser type
• Device type
• Operating system
• Network information
• Device identifiers
• Approximate location derived from technical information
• Referring website
• Pages viewed
• Products viewed
• Search activity
• Shopping-cart activity
• Checkout activity
• Session information
• Cookie identifiers
• Date and time of access
• Interactions with website features
12. HOW WE COLLECT INFORMATION
We may collect personal information:
• Directly from you
• When you place an order
• When you create an account
• When you contact us
• When you request a quotation
• When you request technical support
• When you submit a return
• When you submit a warranty claim
• Automatically through the website
• Through Shopify
• Through payment providers
• Through delivery providers
• Through manufacturers or suppliers where relevant
• Through another lawful source connected with your transaction
13. HOW WE USE PERSONAL INFORMATION
We may use personal information for the purposes described below.
Depending on the circumstances and applicable law, our processing may be based on one or more appropriate grounds or authorizations, including:
• Taking steps requested by you before entering into a transaction
• Performing or administering a contract, order, warranty, or customer relationship
• Complying with legal, regulatory, accounting, commercial, financial, or payment-related obligations
• Your consent where consent is required or appropriate
• Protecting the security and integrity of our website, systems, customers, and transactions
• Preventing or investigating fraud, misuse, or security incidents
• Pursuing legitimate operational or business purposes where permitted and where those purposes do not override applicable mandatory privacy rights
We do not rely on consent where another lawful or legally permitted basis appropriately applies, and withdrawal of consent does not require us to stop processing that remains necessary or permitted for another lawful purpose.
14. ORDER PROCESSING AND FULFILMENT
We may use your information to:
• Receive orders
• Verify orders
• Process payments
• Issue invoices
• Reserve stock
• Determine whether an item will be fulfilled from Kuwait inventory or another approved fulfilment source
• Prepare products
• Coordinate fulfilment
• Arrange local or international shipment and delivery
• Provide necessary order and delivery information to ELKO EP in the Czech Republic where direct fulfilment is required
• Provide necessary information to couriers, freight forwarders, customs-related service providers, or other logistics providers where applicable
• Process returns
• Process refunds
• Process exchanges
• Maintain transaction records
Some products may be available from local inventory in Kuwait, while other products may be supplied or shipped from ELKO EP s.r.o. in the Czech Republic. The source of fulfilment may therefore vary by product, stock availability, order requirements, and operational considerations.
15. CUSTOMER SERVICE
We may use your information to:
• Respond to enquiries
• Provide order updates
• Answer product questions
• Assist with product selection
• Process complaints
• Manage returns
• Manage exchanges
• Resolve delivery issues
• Provide after-sales support
• Maintain customer-service records
16. TECHNICAL ASSISTANCE
Where you request assistance regarding electrical or automation products, we may use relevant information to:
• Identify products
• Review specifications
• Assess compatibility
• Troubleshoot issues
• Understand system configuration
• Provide manufacturer documentation
• Communicate with technical teams
• Help diagnose reported problems
17. WARRANTY ADMINISTRATION
We may process relevant personal and technical information to administer the five-year manufacturer warranty applicable to products sold by ELKO EP Kuwait.
This may include:
• Verifying purchase date
• Verifying product identity
• Confirming serial numbers
• Recording reported faults
• Conducting technical assessment
• Communicating with manufacturers
• Arranging inspection
• Coordinating repair or replacement
• Maintaining warranty-history records
Warranty records may need to be retained for an appropriate period because claims may arise during the five-year warranty period.
18. FRAUD PREVENTION AND SECURITY
We may process information where reasonably necessary to:
• Verify transactions
• Identify suspicious orders
• Prevent payment fraud
• Protect customer accounts
• Detect misuse
• Investigate security incidents
• Secure our website
• Prevent unauthorized access
• Enforce applicable store terms
Shopify also provides security, fraud-prevention, and privacy-related functionality through its platform.
19. WEBSITE AND BUSINESS IMPROVEMENT
We may use information to understand and improve:
• Website functionality
• Customer experience
• Product discovery
• Checkout
• Product catalogue
• Customer support
• Inventory planning
• Technical support
• Website performance
• Service quality
• Other business operations
Where practical, information may be aggregated or de-identified for analytical purposes.
20. LEGAL AND REGULATORY COMPLIANCE
We may process, retain, or disclose information where reasonably necessary to comply with:
• Applicable Kuwaiti laws
• Accounting obligations
• Commercial-record requirements
• Tax requirements
• Regulatory requirements
• Court orders
• Lawful government requests
• Fraud investigations
• Other legal obligations
21. MARKETING COMMUNICATIONS
Where permitted by applicable law and where any required consent has been obtained, ELKO EP Kuwait may send marketing communications relating to:
• New products
• Promotions
• Offers
• Events
• ELKO EP solutions
• Product announcements
• Technical information
• Industry updates
• Other relevant commercial communications
Marketing may be provided through channels such as:
• Email
• SMS
• WhatsApp
• Another communication method where enabled
22. MARKETING CONSENT AND PREFERENCES
Where consent is required for marketing, we will seek to use appropriate consent mechanisms.
Shopify provides settings that can record customer email and SMS marketing preferences during checkout and can also support double opt-in functionality.
You may request that we stop sending applicable marketing communications at any time.
Where an unsubscribe mechanism is included in a marketing message, you may use it.
You may also use the contact details provided on our Contact Information page to request removal from applicable marketing communications.
23. TRANSACTIONAL COMMUNICATIONS
Opting out of marketing does not prevent ELKO EP Kuwait from sending communications reasonably necessary to manage:
• An order
• Payment
• Delivery
• Return
• Refund
• Customer account
• Technical-support case
• Warranty claim
• Security issue
• Another existing customer relationship
24. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use:
• Cookies
• Pixels
• Tags
• Local storage
• Analytics technologies
• Other similar technologies
These technologies may support purposes including:
• Basic website operation
• Shopping-cart functionality
• Login
• Customer preferences
• Secure checkout
• Fraud prevention
• Analytics
• Website performance
• Personalization
• Marketing where enabled
25. STRICTLY NECESSARY COOKIES
Some cookies or similar technologies are necessary for core website functions.
These may support:
• Security
• Shopping carts
• Checkout
• Authentication
• Session management
• Basic website functionality
Blocking certain necessary cookies may prevent the store or checkout from operating properly.
26. FUNCTIONAL COOKIES
Functional technologies may help the website remember:
• Customer preferences
• Account-related settings
• Language or display choices
• Other functionality intended to improve the browsing experience
27. ANALYTICS AND PERFORMANCE
Analytics technologies may help us understand information such as:
• Website traffic
• Page performance
• Products viewed
• Navigation patterns
• Store usage
• Conversion-related activity
• Technical performance
This information may help us improve our store and Services.
28. MARKETING AND ADVERTISING TECHNOLOGIES
Where enabled and permitted, marketing or advertising technologies may be used to:
• Measure campaign performance
• Understand customer interactions
• Support relevant advertising
• Improve marketing effectiveness
The actual technologies in use may depend on the Shopify features and third-party applications enabled on our store.
29. COOKIE CHOICES
Shopify provides customer privacy controls that can be configured through the store administration, including cookie banners and customer consent preferences.
Depending on the configuration of our store, you may be provided with options to:
• Accept certain cookies
• Reject non-essential cookies
• Manage privacy preferences
• Change previously selected preferences
You may also manage cookies using your browser settings.
30. SHOPIFY
Our online store is hosted and powered by Shopify.
Shopify provides technology supporting functions including:
• Website hosting
• Product catalogue
• Shopping cart
• Checkout
• Customer accounts
• Order management
• Analytics
• Security
• Fraud prevention
• Customer privacy controls
As a result, Shopify may collect and process personal information relating to customers and website visitors when they visit, interact with, or make purchases through our store.
Shopify processes personal information in accordance with its own applicable privacy terms and policies.
Shopify's Consumer Privacy Policy is available at:
https://www.shopify.com/legal/privacy/consumers
31. SHOPIFY PRIVACY SETTINGS
Shopify allows merchants to configure customer privacy functionality through Settings → Customer privacy.
This can include:
• Privacy-policy settings
• Cookie banners
• Customer consent preferences
• Marketing settings
• Data-sharing controls
• Information concerning customer-data hosting
Shopify recommends that merchants review these settings to ensure they accurately reflect the store's actual practices and installed services.
32. SHOPIFY NETWORK INTELLIGENCE AND ENHANCED SERVICES
Depending on the Shopify features enabled for our store, Shopify Network Intelligence may be used to support Enhanced Services.
When Shopify Network Intelligence is enabled, Shopify may securely use customer information from interactions and transactions with our store together with information from interactions with Shopify and other Shopify merchants to generate insights and provide Enhanced Services.
These may include functionality relating to:
• Fraud detection and security
• Analytics
• Personalization
• Store and product improvement
• Network-based insights
• Advertising or marketing functionality where enabled
• Other Shopify Enhanced Services
Other Shopify merchants do not receive direct access to ELKO EP Kuwait's customer data merely because Shopify Network Intelligence is enabled.
Where required, we will use available privacy and consent controls and will review our Shopify customer-privacy settings so that they reflect the features actually enabled on our store.
For more information about Shopify's processing of customer information and available privacy rights and choices, see Shopify's Consumer Privacy Policy at:
https://www.shopify.com/legal/privacy/consumers
If ELKO EP Kuwait enables, disables, or materially changes Shopify functionality in a way that changes how customer information is processed, we may update this Privacy Policy and applicable privacy controls accordingly.
33. PAYMENT PROVIDERS
We use Tap Payments as a payment-service provider and may also use other authorized payment providers made available through Shopify or our store.
We may provide or make available relevant information to payment providers where necessary to:
• Authorize payment
• Process transactions
• Confirm payment status
• Issue refunds
• Prevent and investigate fraud
• Investigate payment disputes
• Manage chargebacks
• Comply with anti-money-laundering, payment-network, financial, regulatory, or legal requirements
• Otherwise provide payment services
Tap Payments states that it acts as a data controller with respect to customers' payment-instrument information received when a payment is initiated.
Customers can review Tap's privacy policy at:
https://www.tap.company/en/privacy
Payment providers may independently process personal information according to their own privacy policies, contractual terms, payment-scheme rules, and legal or regulatory obligations.
34. DELIVERY PROVIDERS
To fulfil and deliver an order, we may share information with local or international couriers, freight forwarders, logistics providers, customs-related service providers, or other parties reasonably involved in delivery.
This may include:
• Recipient name
• Company name
• Kuwait delivery address
• Telephone number
• Order reference
• Products or quantities where reasonably necessary for fulfilment or customs/logistics purposes
• Delivery instructions
• Project or site information where relevant
• Other information reasonably necessary to complete the shipment or delivery
Delivery and logistics providers may process this information in accordance with their own operational, contractual, regulatory, and legal requirements.
Where a product is shipped from outside Kuwait, including directly from the Czech Republic, information necessary for international shipment and delivery may be provided to the parties involved in that shipment.
35. MANUFACTURERS, SUPPLIERS, AND TECHNICAL PARTNERS
ELKO EP s.r.o., Czech Republic, is the manufacturer and an important supply and technical-support entity for applicable ELKO EP products sold through ELKO EP Kuwait.
We may provide relevant information to ELKO EP s.r.o. and, where appropriate, other manufacturers, suppliers, authorized distributors, service centres, or technical representatives where reasonably necessary for:
• Order fulfilment
• Direct shipment of products to customers
• Stock or product availability
• Technical support
• Warranty assessment
• Product diagnostics
• Repair
• Replacement
• Compatibility assistance
• Product-quality investigation
• Related after-sales support
Direct fulfilment from the Czech Republic
Where a product ordered through our Shopify store is not available from ELKO EP Kuwait's local inventory, ELKO EP Kuwait may request that ELKO EP s.r.o. in the Czech Republic supply or ship the product for the customer's order.
For that purpose, we may provide ELKO EP s.r.o. and/or the relevant courier, freight forwarder, or logistics provider with information reasonably necessary to fulfil and deliver the order.
This may include:
• Customer or recipient name
• Company name
• Kuwait delivery address
• Telephone number
• Order reference
• Products ordered
• Quantities
• Project or site information where relevant
• Delivery instructions
We seek to limit information shared to what is reasonably necessary for the applicable purpose.
Complete payment-card numbers and card security codes are not provided to ELKO EP s.r.o. for the purpose of product fulfilment where those credentials are processed directly by Tap Payments or another authorized payment processor.
ELKO EP Kuwait may, however, use or share non-sensitive transaction information such as payment confirmation or order-payment status where reasonably necessary to administer or fulfil an order.
Information supplied to ELKO EP s.r.o. for technical support or warranty purposes may additionally include product serial numbers, invoices, photographs, videos, system configurations, technical logs, fault descriptions, installation details, and related communications where relevant to the case.
36. TECHNOLOGY AND SERVICE PROVIDERS
We may use third-party service providers for functions such as:
• Hosting
• Email
• IT support
• Cybersecurity
• Analytics
• Customer support
• Communications
• Accounting
• Cloud services
• Fraud prevention
• Other business operations
Where such providers process personal information in connection with services provided to ELKO EP Kuwait, information should be limited to what is reasonably required for that service.
37. PROFESSIONAL ADVISERS
Where reasonably necessary, information may be disclosed to professional advisers such as:
• Lawyers
• Accountants
• Auditors
• Insurers
• Other professional consultants
Such disclosure may occur for legitimate:
• Legal purposes
• Financial purposes
• Compliance purposes
• Insurance purposes
• Auditing purposes
• Dispute-resolution purposes
38. LEGAL AND GOVERNMENT DISCLOSURE
We may disclose personal information where required or permitted by applicable law.
This may include disclosure to:
• Courts
• Law-enforcement authorities
• Regulators
• Government authorities
• Another legally competent body
We may also process or disclose information where reasonably necessary to:
• Investigate fraud
• Establish legal claims
• Exercise legal rights
• Defend legal claims
• Protect our business
• Protect customers or others
39. BUSINESS TRANSFERS
If all or part of the business is subject to:
• Merger
• Acquisition
• Restructuring
• Sale
• Transfer
• Another corporate transaction
relevant business records may be transferred or disclosed where legally permitted and reasonably necessary.
Any resulting processing remains subject to applicable privacy requirements.
40. WE DO NOT SELL CUSTOMER CONTACT LISTS
ELKO EP Kuwait does not operate the online store for the purpose of selling customer contact lists to unrelated third parties.
We do not sell lists of customer:
• Names
• Email addresses
• Telephone numbers
• Other direct contact details
as a separate commercial product.
Information may nevertheless be shared with service providers and other parties where necessary for the purposes described in this Privacy Policy.
41. INTERNATIONAL TECHNOLOGY PROCESSING
Although our online store is operated by ELKO EP Kuwait and customer delivery is intended for Kuwait, some processing and fulfilment activities may involve organizations or infrastructure located outside Kuwait.
Personal information may therefore be transferred to, processed in, accessed from, or stored outside Kuwait where reasonably necessary for the purposes described in this Privacy Policy.
This may include processing involving:
• Shopify and its service providers
• Tap Payments and payment-related service providers
• International banks, payment networks, or financial-service providers
• Cloud, analytics, cybersecurity, communications, or technology providers
• ELKO EP s.r.o. in the Czech Republic
• Manufacturers, suppliers, or technical partners
• International couriers, freight forwarders, and logistics providers
• Other service providers supporting the transaction or our Services
In particular, where an ordered product is unavailable from local Kuwait inventory, necessary customer, order, and delivery information may be transferred to ELKO EP s.r.o. in the Czech Republic and/or relevant logistics providers so that the product can be supplied or shipped to the customer in Kuwait.
Where personal information is transferred or processed internationally, we seek to limit the information to what is reasonably necessary for the relevant purpose and to use established service providers and business partners.
International recipients may also be subject to their own legal and regulatory obligations in the jurisdictions where they operate.
Nothing in this section is intended to authorize a transfer or processing activity that is prohibited by applicable Kuwaiti law or other mandatory requirements applicable to the relevant processing.
42. DATA MINIMIZATION
We seek to collect personal information that is reasonably necessary and relevant to the applicable purpose.
We do not intentionally request unnecessary personal information merely because a technical system makes collection possible.
43. ACCURACY OF INFORMATION
Customers should provide accurate and current information.
You may contact ELKO EP Kuwait if information you previously supplied is:
• Inaccurate
• Incomplete
• Out of date
Where customer account functionality permits it, certain account information may also be updated directly through the account.
44. DATA SECURITY
We maintain and use administrative, organizational, and technical safeguards that we consider reasonable and appropriate to the nature of the information and our operations, and we rely on relevant security controls provided by our platform and payment-service providers.
These measures are intended to reduce risks including:
• Unauthorized access
• Unauthorized disclosure
• Accidental loss
• Alteration
• Destruction
• Misuse
• Other inappropriate processing
CITRA's published guidance also emphasizes securing sensitive information and using appropriate information-security practices.
Our website additionally relies on security controls provided by Shopify, payment processors, and other technology providers.
No online system, transmission method, or storage system can guarantee absolute security.
Nothing in this Privacy Policy constitutes a guarantee that security incidents, unauthorized access, or data loss can never occur.
45. ACCOUNT SECURITY
Customers should protect their own account credentials.
We recommend that customers:
• Use secure passwords
• Avoid sharing account credentials
• Protect access to their email account
• Avoid remaining signed in on shared devices
• Notify us if unauthorized access is suspected
46. DATA RETENTION
We retain personal information for as long as reasonably necessary for the purpose for which it was collected and for legitimate operational and legal requirements.
Retention may depend on matters including:
• Transaction history
• Accounting obligations
• Commercial records
• Fraud prevention
• Customer-service history
• Legal claims
• Dispute resolution
• Technical-support records
• Warranty records
• Ongoing business relationships
Because products sold by ELKO EP Kuwait are covered by a five-year manufacturer warranty, certain purchase, product-identification, and warranty-related records may need to be retained for a period sufficient to administer that warranty and related legal obligations.
47. INFORMATION NO LONGER REQUIRED
Where personal information is no longer reasonably required, it may be:
• Deleted
• Anonymized
• Securely archived where retention is legally necessary
• Otherwise managed in accordance with applicable requirements
48. YOUR PRIVACY REQUESTS
Subject to applicable law and appropriate identity verification, you may contact us regarding personal information relating to you.
Depending on the circumstances, requests may include:
• Asking what personal information we hold
• Requesting access to information
• Correcting inaccurate information
• Updating incomplete information
• Requesting deletion of eligible information
• Withdrawing consent where applicable
• Changing marketing preferences
• Asking how your information is being used
CITRA's Data Privacy Protection Regulation specifically refers to providing users with clear information about processing and means to request changes or deletion of data.
49. HOW TO MAKE A PRIVACY REQUEST
Privacy requests may be submitted using the contact details provided on our Contact Information page.
Please clearly describe the request.
We may request reasonable information to:
• Verify your identity
• Locate relevant records
• Protect against fraudulent requests
• Confirm authority where someone is acting on behalf of another person
50. CORRECTION REQUESTS
If you believe information held by ELKO EP Kuwait is incorrect or incomplete, you may request correction.
We may verify material changes before updating transaction, warranty, account, or company records.
51. DELETION REQUESTS
You may request deletion of eligible personal information where applicable.
However, certain records may need to be retained where reasonably necessary for:
• Legal compliance
• Accounting
• Transaction records
• Fraud prevention
• Warranty administration
• Security
• Dispute resolution
• Legal claims
• Another lawful purpose
For example, deletion of an account does not necessarily require deletion of invoice or warranty records that must still be retained.
52. WITHDRAWAL OF CONSENT
Where a particular processing activity relies specifically on your consent, you may withdraw that consent subject to applicable law.
Withdrawal does not necessarily affect processing that:
• Occurred lawfully before withdrawal
• Is required to fulfil an existing order
• Is required for warranty administration
• Is required by law
• Is otherwise permitted on another lawful basis
53. INFORMATION ABOUT OTHER PEOPLE
If you provide information relating to another person, such as:
• Delivery recipient
• Company employee
• Site contact
• Engineer
• Procurement representative
• Authorized collector
you should ensure that you are authorized to provide the information for the relevant purpose.
54. CHILDREN'S PRIVACY
Our online store sells electrical, electronic, automation, and technical products and is not designed or marketed specifically toward children.
We do not knowingly seek to collect personal information from children for independent purchasing purposes.
Where applicable law requires involvement or authorization from a parent or legal guardian, that requirement should be followed.
55. EXTERNAL WEBSITES
Our website may contain links to independent third-party resources such as:
• Manufacturer websites
• Product documentation
• Datasheets
• Technical portals
• Social-media platforms
• Other external websites
ELKO EP Kuwait does not control the privacy practices of independent third-party websites.
Customers should review the applicable third-party privacy information where appropriate.
56. CHANGES TO THIS PRIVACY POLICY
ELKO EP Kuwait may update this Privacy Policy to reflect changes in:
• Applicable law
• Shopify functionality
• Payment services
• Cookies
• Analytics
• Marketing practices
• Technology
• Warranty processes
• Payment providers
• Fulfilment or international-shipping arrangements
• Manufacturers or suppliers
• Service providers
• Business operations
The current version will be published on the website with its latest revision date.
Where required, appropriate additional notice or consent will be obtained for material changes.
57. GOVERNING FRAMEWORK
This Privacy Policy is governed by the applicable laws and regulations of the State of Kuwait.
Nothing in this Privacy Policy is intended to remove or restrict a privacy or data-protection right that cannot legally be waived.
58. CONTACT & LEGAL INFORMATION
ELKO EP Kuwait
Operated by:
ELKO EP For Trading Electrical Tools & Equipment, Contracting & Agencies
Commercial Registration No.: 430734
Commercial License No.: 2020/9780
Registered Address:
Kuwait, Al Assima Governate, Sharq, Block 5, Al Arabia Tower, 13th Floor
For contact details, privacy requests, marketing preferences, or other customer-service enquiries, please refer to our Contact Information page.